Terms and Conditions
Shoes For Crews (Europe) Limited – Terms & Conditions for Online Sale and Supply to Consumers
- Terms and scope
1.1. This page (together with the documents referred to on it) (the “Terms”) explains the terms and conditions on which you may make purchases of products through the online store on our site www.sfceurope.com. Please read these Terms carefully before making any purchases of products on our site. These Terms exclusively tell you who we are, how we will provide products to you as a consumer, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
1.2. You are a consumer if you: (i) are an individual; and (ii) are buying products from us wholly or mainly for own your personal use. Our terms and conditions for the sale and supply of products to businesses are set out at [b2b ts & cs].
- About us and contact
2.1. www.sfceurope.com is a site operated by Shoes For Crews (Europe) Limited, a company incorporated in Ireland with company number 324291 and with a registered office at Bay 145, Shannon Free Zone, Shannon, Co. Clare, V14 XE40, Ireland (“we”, “our” or “us”). Our registered VAT number is IE 6344291L. We are part of the “Shoes For Crews” group of companies and a subsidiary company of SRS/MKS LLC, a company headquartered in Florida, USA.
2.2. You can contact us by telephoning our customer service team at 0044 2035149347 or by writing to us at email@example.com or Bay 145, Shannon Free Zone, Shannon, Co. Clare, V14 XE40, Ireland.
2.3.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address that you provided to us in your order. “Writing" includes emails and other forms of electronic communication. When we use the words "writing" or "written" in these Terms, this includes emails and other forms of electronic communication.
- Information about you and privacy
- Purchasing on our site
4.1. When you place an order to purchase a product from our site, we will send you an e-mail confirming receipt of your order and containing the details of your order. Please note, that this confirmation of receipt of order does not constitute acceptance of your offer to enter into a contract for the sale of products to you. Acceptance of your offer shall take place only if we provide you with an order confirmation by email for the products confirmed therein, or, in the alternative, upon delivery of the products to you in accordance with these Terms, at which point a contract will come into existence between us and you.
4.2. Due to high demands some items may not be in stock at the time you place your order.
4.3. Our site is solely for the promotion of our products in the European Union and United Kingdom. Unfortunately, on our website we do not accept orders from or deliver products to addresses outside the European Union or United Kingdom. Contact our customer service team by phone on 0044 2035149347 or by writing to us at firstname.lastname@example.org for any orders for shipping outside the European Union and United Kingdom.
4.4. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.
- Our Products
5.1. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5.2. The packaging of the product may vary from that shown in images on our website.
- Payment conditions
6.1. The purchase price for products is due immediately upon order confirmation and will be the price indicated on the order page when you placed your order.
6.2. We take all reasonable care to ensure that the price of the product advised to you is correct. However it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
6.3. We accept payment including Visa, Visa Debit, Mastercard, Maestro, AMEX, IDEAL and Paypal. The ordered products will be dispatched to you only upon prior receipt of full payment to our payment provider.
6.4. We will issue you with a confirmation email in respect of the payment transaction.
- Terms of delivery
7.1. The costs of delivery to you of the products that you order will be as displayed to you on our website when you place your order.
7.2. We will deliver the products that you order as soon as is reasonably possible upon receipt of payment in accordance with these Terms.
7.3. Usually, the following delivery times apply for products, depending on the place of delivery, reckoned as of receipt by us of payment in full in respect of your order:
7.3.1 Ireland: we aim to deliver 3 – 5 working days.
7.3.2 United Kingdom (mainland): we aim to deliver 2 – 5 working days.
7.3.3 Europe (mainland): we aim to deliver 2 – 5 working days.
7.4. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.5. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.6. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you in writing for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
7.7. A product will be your responsibility from the time we deliver the product to the address that you gave us in your order or another address nominated by you to the delivery depot.
7.8. Following placing an order for delivery of products to you we may need certain further information from you so that we can supply the products to you. We will contact you to ask for this further information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9. We may have to suspend the supply of a product to make changes to the product from time to time.
- Your right to make changes
8.1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
8.2. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
- Your rights to end the contract/cancel your order
9.1. You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the products and when you decide to end the contract:
9.1.1. If what you have bought is defective or you have changed your mind and there is no longer a cooling-off period available to you – see Clause 10;
9.1.2. If you want to end the contract because of a pricing error – see Clause 9.2;
9.1.3. If there is an event outside of our control affecting delivery of the products to you – see Clause 7.4;
9.1.4. If we cannot make the change to the products or the consequences of making the change to the products are unacceptable to you – see Clause 8; or
9.1.5. If you have just changed your mind about the product – see Clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this is subject to deductions and you will have to pay the costs of return of any products.
9.2. If you are ending a contract because we have told you about an error in the price of the product you have ordered and you do not wish to proceed the contract will end immediately and we will refund you in full for any products which have not been provided.
9.3. Cooling-off. For the products that you have bought on our online shop you have a legal right to: (i) change your mind for a period of 14 days after the day you (or someone you nominate) receives the products; and (ii) receive a refund. If your products are split into several deliveries over different days you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products. If your products are for regular delivery over a set period you have until 14 after the day you (or someone you nominate) receives the first delivery of the products.
- How to end the contract with us (including if you have changed your mind)
10.1.To end the contract with us, please let us know by doing one of the following:
10.1.1. Call customer services on 0044 2035149347 or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
10.1.2. Print off the cancellation form available at https://www.sfceurope.com/uk/returns-exchanges and email it to us at firstname.lastname@example.org including details of what you bought, when you ordered or received it and your name and address.
10.2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us . You must either post them back to us using the Returns facility on our website at https://www.sfceurope.com/uk/returns-exchanges If you are exercising your right to change your mind you must return the products within 14 days of telling us you wish to end the contract.
10.3. We may pay the costs of return products to us if the circumstances set out in Clauses 10.1.1 or 10.1.2 apply.
10.4. In all other circumstances (including where you are exercising your cooling-off right) you may be required to pay the costs of return.
10.5. We will refund you the price you paid for the products including delivery costs where applicable, by the method you used for payment. However, we may make deductions from the price, as described below.
10.6. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop or if they improperly handed or used (including, but not limited to, in the manner set out in Clause 13.5). If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you may be required to pay us an appropriate amount.
10.7. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- Exchange and Returns Policy
11.1. In the case of a defect of a delivered product, please contact the Shoes for Crews (Europe) Limited head office by calling 0044 2035149347 or by writing to us at Bay 145, Shannon Free Zone, Shannon, Co. Clare, V14 XE40, Ireland or email@example.com. We will require proof of the date of purchase. Only products found to be defective by us will be credited or exchanged.
11.2. If for any reason you are not completely satisfied with your purchase from our site, we will, within 60 days of delivery, gladly take them back for an exchange or, in the alternative, a refund of the purchase price after deduction of shipping costs. Please return the product to us unsoiled and in the original packaging. Please call our telephone number at 0044 2035149347, to arrange a refund or shipment of exchange.
11.3. In the event you want an exchange, please select a new product from any of the products within the same price level.
11.4. In the event you want a refund, please note that you can make use of our easy return system. We will ensure a full refund of your paid purchase price for the corresponding item(s) less shipping charges with 14 days. Where possible, we will use the same method of payment as used by you to process your refund.
- Our right to end the contract
12.1. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due; or any of the circumstances set out in Clauses 6.2, 7.6 or 7.8 apply.
12.2. If we end the contract in the situations set out in Clause 12.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs (including net delivery or collection costs) we will incur as a result of your breaking the contract.
- Liability and Disclaimers
13.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. For the avoidance of doubt and notwithstanding anything to the contrary contained herein, under no circumstances shall we be liable to you for any loss of earnings (including earnings as an employee), loss of opportunity or other similar losses that you may incur directly or indirectly from our failure to deliver to you products that you have order within a certain delivery time, including (but not limited to) within the delivery times set out in Clause 7.3.
13.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for: (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) fraud or fraudulent misrepresentation; or (iii) breach of your legal rights in relation to the products, including the right to receive products which are: (A) as described; (B) of satisfactory quality; (C) not defective and fit for any particular purpose made known to us; and (D) supplied with reasonable skill and care.
13.3. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4. The limitation period of warranty claims for the delivered products is 6 months from the date of receipt of the products.
13.5. Please note that Shoes For Crews products are specifically designed to provide maximum protection against slips and falls. In the event of constant or significant exposure to caustic cleaning agents, animal fat and/or acidic acids, durability as related to wear and tear may be significantly reduced. We are not liable for damages to the products which occur due to improper handling or care, including (but not limited to) the improper handing or care set out in this Clause 13.5.
14.1.We may transfer our rights and obligations under these Terms to another organisation.
14.2.The contract between us and you to supply you with products in accordance with these Terms is between you and us. No other person shall have any rights to enforce any of its terms.
14.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.5. These Terms are governed by Irish law and you can bring legal proceedings in respect of the products in the Irish courts.
15.1. If you have any feedback about these Terms or material that appears on our site please contact us at Bay 145, Shannon Free Zone, Shannon, Co. Clare, V14 XE40, Ireland or firstname.lastname@example.org.