Returns & Exchanges
TO ARRANGE YOUR RETURN PLEASE CLICK HERE
TO TRACK YOUR RETURN PLEASE CLICK HERE
- The customer logs onto the SFCE returns website at www.sfceurope.com or contacts SFCE customer service on local number + 353 61479 200 to provide details of the return
- The return label is generated with unique tracking number and an email is automatically sent to the customer detailing the next steps of the returns process.
- The customer attaches the label to the box and brings it to their local post office. The customer receives receipt for the returned parcel. Track and trace information is available via www.sfceurope.com at all times.
- The return may take up to 10 working days to reach the SFCE warehouse. On receipt of the shoes at the warehouse SFCE will issue a refund or credit note.
* Refund value is the purchase price under deduction of shipping costs
- To send shoes back for an exchange: Simply call SFCE customer service team on local number + 353 61479 200 to arrange an exchange within 60 days of purchase.
- The customer can either exchange shoes for a different size from the same style or select another style at the same price-point. The new shoes will be shipped once the returned pair is received at the warehouse.
- If the customer decides to send the shoes back at his/her own expense without using the SFCE label system provided all liability for the return of the product is with the customer.
It is the SFCE policy to use the same method of payment that was initially used to process refund. Your statutory rights are not affected in relation to our Exchange & Easy Returns Policy. All sales of clearance and discounted items are final and subject to limited availability on certain sizes. No return, exchange, price adjustments or cancellations will be permitted on clearance and discounted items. All Shoes must be returned to SFCE unworn in resalable condition and in the original packaging and paperwork. If the shoes are returned to SFCE in a worn unsalable condition a credit will not be issued.
What is the SFCE online returns policy?
You can return or exchange items bought online within 60 days of receiving Original Order. The footwear is required to be returned clean, unworn with all the correct tags still in place & attached.
When will I receive my new pair of shoes?
Your new pair of shoes (the Exchange) will be sent to you once the returned shoes have been received and checked at the SFCE Warehouse, it should take a maximum of ten (10) working days to return the product then up-to five (5) days to ship the new shoes to you. If you require your exchanged shoes immediately please contact the SFCE Customer Service Team on + 353 61479 200
How do I make a return?
Full details on how to make a return can be found on www.sfceurope.com. You can organise a return for up-to four pairs of shoes online here – you will require your original order details and invoice. If you need to return more than four pairs of shoes please contact the SFCE Customer Service Team on + 353 61479 200
How do I pack the shoes for return?
Ensure that the product has been carefully packed in its original SFCE packaging and placed into one parcel for dispatch by post. Please pack the shoes in a parcel and include the original proof of purchase /receipt, ensure you keep the reference number from your proof of purchase and all relevant instructions. SFCE cannot accept any liability for improper packing, or if the consignment is sent in more than one parcel. Please contact the SFCE Customer Service Team again if it is not possible to send the consignment in one parcel.
How do I print returns label?
Once you have completed your online returns process PLEASE CLICK HERE you will be sent an email with a link to generate and print your label. Alternatively you can call the SFCE Customer Service Team on +353 61479 200 Please ensure that all the details on the return label are clearly legible and that they are not smeared. The return label can be re-printed if there was an issue printing the original. Should you have an issue printing your label please contact the SFCE Customer Service Team on + 353 61479 200
What if I can’t print my Return label?
If you don’t have access to a printer, SFCE can process your return label and send it to you by post. Please give our Customer Service Team a call on + 353 61479 200 and we will arrange post of the label to your address. If you do get access to a printer in the meantime, you can also email the return confirmation to a friend or work colleague who can also print the return label for you. Should you have any issues please give our Customer Service Team a call on + 353 61 479 200
How do I post my parcel?
Cut out the return label, following the lines indicated. Then stick it securely on the front of the parcel in the bottom right-hand corner ensuring that it will not detach during shipment.
ONLY USE THIS LABEL FOR THE RETURN OF THE PRODUCT AUTHORISED WITH THE ABOVE REFERENCE NUMBER AS AGREED. DO NOT IN ANY CIRCUMSTANCES USE IT FOR ANY OTHER PRODUCT; PLEASE CONTACT THE SFCE CUSTOMER SERVICE TEAM IF YOU HAVE ANY QUESTIONS on + 353 61 479 200.
Take the completed parcel to your nearest Post Office. This service is free of charge; do not put postage on the parcel or pay any fees! In the following Countries there is a Pick Up / Collection Service –Italy & Portugal - Please contact our Customer Service Team on + 353 61 479 200 and they will arrange the Collection / return and explain the details.
When will I receive my refund?
If you paid by credit or debit card we will ask your bank to process a refund when we have received and approved your return. Refunds might take up to 2 weeks for your bank to process, depending on their processing time. This can vary between card issuers.
If you paid using Paypal the refund is credited to your PayPal account and will show on your Paypal statement after 3 working days for payments funded with a bank account or PayPal balance.
Please note: We will refund your purchase in Euros (€). The refund will be for the full product cost (as invoiced), not including the carriage cost less any applicable administration fee.
If you decide to send the shoes back at your own expense without using our collection system provided all liability for the return of the product is with you.
Will I be refunded if my exchanged / new product is priced lower than the return?
Yes you will receive a refund for the difference. All sales of clearance and discounted items are final and subject to limited availability on certain sizes. No return, exchange, price adjustments or cancellations will be permitted on clearance and discounted items.
Will I be refunded if my items are returned damaged?
All shoes must be returned to SFCE unworn in resalable condition and in the original packaging. Please note that if your item is returned worn or damaged it will only be held for 72 hours, after which they will be destroyed, we will not be able to refund your postage or product costs.
Will I be refunded if my item is Faulty?
If you receive a faulty pair of shoes please contact the SFCE Customer Service Team on + 353 61 479 200. Your exchange will be processed once we have received the returned shoes.
What if I have multiple numbers of shoes to return?
You can arrange for up-to four (4) pairs of shoes to be returned online – these need to be packed and returned together in the original packaging and in the same parcel. If you have more than 4 pairs of shoes that you would like to return, please contact SFCE Customer Service Team on + 353 61 479 200 to process your return.
Note - A maximum of 8 pairs of shoes can be returned in a single parcel, should you have more than eight pairs to return the SFCE customer service team will issue two labels – It is important for administration purposes that the correct products are returned together in their original packaging.
What is my order number and where do I find it?
Your order number will always start with 00005 and is located at the top right hand corner of your invoice (5th line just above the delivery date) alternatively you will find it on your delivery note still on the top right hand corner, just above your customer account number.
What is the difference between tracking number and order number?
You can track the progress of your returned parcel online by filling in wither your order number in the “order number” filed or filling in tracking number in the “tracking number” field. You will find your order number at the top right hand corner of your delivery note/invoice. Tracking number is a reference number given by your National Post.
Do you have any questions about your return?
Our Customer Service Department is available and happy to help between 8am and 6pm Monday to Friday on + 353 61 479 200. Please have your return reference number or your original order number to hand when you call.