TO ARRANGE THE RETURN OF YOUR SHOES FOR CREWS SHOES PLEASE CLICK HERE
TO TRACK YOUR RETURN PLEASE CLICK HERE
- The customer logs onto the SFCE returns website at www.sfceurope.com or contacts SFCE customer service on local number +44(203)5149347 or email firstname.lastname@example.org to provide details of the return
- The return label is generated with unique tracking number and an email is automatically sent to the customer detailing the next steps of the returns process.
- The return may take up to 10 working days to reach the SFCE warehouse. On receipt of the shoes at the warehouse SFCE will issue a refund.
It is the SFCE policy to use the same method of payment that was initially used to process refund. Your statutory rights are not affected in relation to our Easy Returns Policy. All sales of clearance and discounted items are final and subject to limited availability on certain sizes. All Shoes must be returned to SFCE unworn in resalable condition and in the original packaging and paperwork. If the shoes are returned to SFCE in a worn unsalable condition a credit will not be issued.
*Shoes For Crews are not liable for the cost of returning any third party items that arrive in our warehouse which were not purchased from Shoes For Crews Europe Ltd.
What is the SFCE online returns policy?
You can return items bought online within 60 days of receiving Original Order. The footwear is required to be returned clean, unworn with all the correct tags still in place & attached.
How do I make a return?
Full details on how to make a return can be found on www.sfceurope.com. You can organise a return of shoes online here – you will require your original order details and invoice.
How do I pack the shoes for return?
Ensure that the product has been carefully packed in its original SFCE packaging and placed into one parcel for dispatch by post. Please pack the shoes in a parcel and include the original proof of purchase /receipt, ensure you keep the reference number from your proof of purchase and all relevant instructions. SFCE cannot accept any liability for improper packing, or if the consignment is sent in more than one parcel. Please contact the SFCE Customer Service Team again if it is not possible to send the consignment in one parcel.
How do I print returns label?
Once you have completed your online returns process PLEASE CLICK HERE you will be sent an email with a link to generate and print your label. Alternatively you can call the SFCE Customer Service Team on +44(203)5149347 or email email@example.com and a member of our team will get back to you as soon as possible. Please ensure that all the details on the return label are clearly legible and that they are not smeared. The return label can be re-printed if there was an issue printing the original. Should you have an issue printing your label please contact the SFCE Customer Service Team on +44(203)5149347 or email firstname.lastname@example.org.
What if I can’t print my Return label?
If you don’t have access to a printer, SFCE can process your return label and send it to you by post. Please give our Customer Service Team a call on + 353 61479 200 or email us on email@example.com and we will arrange post of the label to your address. If you do get access to a printer in the meantime, you can also email the return confirmation to a friend or work colleague who can also print the return label for you. Should you have any issues please give our Customer Service Team a call on +44(203)5149347 or email firstname.lastname@example.org
How do I post my parcel?
Cut out the return label, following the lines indicated. Then stick it securely on the front of the parcel in the bottom right-hand corner ensuring that it will not detach during shipment.
ONLY USE THIS LABEL FOR THE RETURN OF THE PRODUCT AUTHORISED WITH THE ABOVE REFERENCE NUMBER AS AGREED. DO NOT IN ANY CIRCUMSTANCES USE IT FOR ANY OTHER PRODUCT; PLEASE CONTACT THE SFCE CUSTOMER SERVICE TEAM IF YOU HAVE ANY QUESTIONS on +44(203)5149347 or email@example.com.
Take the completed parcel to your nearest Post Office. This service is free of charge; do not put postage on the parcel or pay any fees! In the following Countries there is a Pick Up / Collection Service –Italy & Portugal - Please contact our Customer Service Team on + 353 61 479 200 or firstname.lastname@example.org and they will arrange the Collection / return and explain the details.
When will I receive my refund?
If you paid by credit or debit card we will ask your bank to process a refund when we have received and approved your return. Refunds might take up to 2 weeks for your bank to process, depending on their processing time. This can vary between card issuers.
If you paid using Paypal the refund is credited to your PayPal account and will show on your Paypal statement after 3 working days for payments funded with a bank account or PayPal balance.
Please note: We will refund your purchase in Euros (€). The refund will be for the full product cost (as invoiced), not including the carriage cost.
If you decide to send the shoes back at your own expense without using our collection system provided all liability for the return of the product is with you.
Will I be refunded if my exchanged / new product is priced lower than the return?
Yes you will receive a refund for the difference. All sales of clearance and discounted items are final and subject to limited availability on certain sizes. No return, price adjustments or cancellations will be permitted on clearance and discounted items.
Will I be refunded if my items are returned damaged?
All shoes must be returned to SFCE unworn in resalable condition and in the original packaging. Please note that if your item is returned worn or damaged it will only be held for 72 hours, after which they will be destroyed.
Will I be refunded if my item is Faulty?
If you receive a faulty pair of shoes please contact the SFCE Customer Service Team on +44(203)5149347. Your return will be processed once we have received the returned shoes..
What is my order number and where do I find it?
Your order number will always start with SO and is located at the top right hand corner of your invoice (5th line just above the delivery date) alternatively you will find it on your delivery note still on the top right hand corner, just above your customer account number.
Do you have any questions about your return?
Our Customer Service Department is available and happy to help between 8am and 5pm Monday to Friday on +44(203)5149347 or email email@example.com. Please have your return reference number or your original order number to hand when you call.