Carriage Charges (including VAT) - Shipped via UPS from Ireland

Delivery timelines:

UK : 3 to 4 working days
Europe: 4 to 5 working days

• § 1Scope; Applicability

1.1              These General Terms and Conditions (GTC) of Shoes For Crews (Europe) Ltd. with address 4135 Atlantic Avenue, West Park Business Campus, Shannon, Co. Clare, Ireland, registered with the „Ireland Registration Office“ under no. 324291, legally represented by managing director Nigel Rothwell, apply only to orders from consumers within the meaning of the local Civil Code. These GTC exclusively contain all terms and conditions applicable to the agreement between consumers and us, to the extent these are not amended by way of written agreement. Orders from businesses or entrepreneurs within the meaning of the local civil code are governed exclusively by our general terms and conditions for Business to Business (B2B) transactions.

1.2              You will be notified of changes to these General Terms in writing, via fax or email. Silence denotes consent, and the changes will be considered accepted by you if you do not object to the change within four weeks after receipt of the notice. In case of a change of the General Terms you will be separately notified of the right to object and the legal consequences of silence.

• § 2
  Registration as user

2.1              Your registration with our online shop is free of charge. There is no claim to be admitted to our online shop. Only persons with complete legal capacity to contract are permitted to participate. Upon our request you must send us a copy of your identification card. In order to register, please electronically fill out the registration form on our website and send it to us. You must provide the information necessary for the registration completely and truthfully. At the time of registration you will chose a personal user name and a password. The user name may neither infringe upon third party rights, nor other name or brand rights and may not be contra bonos mores. You are obligated to keep the password confidential and to under no circumstances make it known to third parties.

2.2              Apart from the declaration of consent with the applicability of these General Terms and Conditions the registration does not entail any further obligations. By merely registering, you are not incurring any obligation to purchase any goods offered by us.

2.3              You are personally responsible for updating your personal information in case of any changes. All changes can be made online after logging in under “My Account”.

• § 3
  data protection

3.1              All collection, processing and recording of personal data provided by you to us (title, name, address, date of birth, email address, telephone number, fax number, bank details, credit card number) will be made exclusively in accordance with the provisions of the European data protection laws.

3.2              Your personal data, to the extent necessary for the establishment, organization or amendment of our contractual relationship (inventory data) as well as your personal data which you require to make use of our offer and we require in order to invoice you (usage data) will be used exclusively to carry out the agreement executed between us, as, for example, to deliver goods to the address you provided. Any further use of the inventory data, e.g. for advertisement, market research or to provide tailor-made offers of our goods will require your explicit authorization. You can submit this authorization prior to sending off your order. This authorization declaration is completely voluntary. It can be viewed on our website and can be revoked by you at any time.

3.3              If you would like further information or would like to view or revoke the explicitly submitted authorization to use your inventory data or would like to object to any further use of your usage data beyond the use for the performance of a purchase agreement, then please contact our support at one of the addresses listed on our website.

• § 4
  Conclusion of the agreement

The online presentation of our goods as well as the corresponding prices do not constitute a binding offer by us and are subject to change. It is your order of goods via our online shop, via email to orders@sfceurope.com,, per telephone at  00800 666 555 00, or per facsimile at 00800 777 00 700 which constitutes such a binding offer to enter into an agreement over the sale of such goods. In case of an order via our online shop, we will confirm receipt of your order electronically. Please note, that this confirmation of receipt does not constitute acceptance of your offer to enter into an agreement over the sale of the goods. Acceptance of your offer shall take place only if we provide you with a order confirmation in writing or by email for the goods confirmed therein, or, in the alternative, upon delivery with regard to the delivered goods. Should stock be unavailable, you will be notified on the order confirmation. Due to high demands some items may not be in stock at the time you place your order. If this is the case you will be notified and they will be placed on back order and dispatched to you upon receipt of the stock and receipt of payment. Stock on back order is not subject to additional delivery charge in this event.

• § 5
  payment conditions

5.1              Delivery of ordered goods will be made upon payment in advance (bank transfer, cheque or common credit card). The purchase price is due immediately upon order confirmation. Payment by bank transfer must be made into the relevant bank account as per invoiced currency, i.e. Pound Sterling (GBP) or Euro. The ordered goods will be dispatched only upon prior receipt of full payment on our bank account. Verification of payment can be accepted only in the event that you submit a copy of bank transfer stamped by your bank via fax or email.

5.2              We will issue an invoice dated on the day the goods are dispatched. In the event of credit card payment, you will receive a copy of the invoice for your records. Queries relating to invoice issues must be directed to the Accounts Dept. within 14 days of receipt, by calling our TOLL FREE telephone at 00800 666 555 00.

5.3              As a principle, invoices are issued in Euro. Only where a Pound Sterling (GBP) account is set up upon registration and maintained, are invoices issued in Pound Sterling (GBP).

• § 6
  retention of title

The goods will remain our property until receipt of complete payment. We have the right to withdraw from the agreement and to demand the return of the goods in the event of a delay in payment of more than 10 days.

• § 7
  terms of delivery

We will deliver the goods according to our agreement with you. Accrued shipment fees are listed with the respective goods description and will be noted separately on the invoice. Delivery dates and deadlines are only binding if confirmed by us in writing. Usually, the following delivery times apply, depending on the place of delivery, reckoned as of receipt of payment: 

(a)               Ireland:                                                                         1 – 2 working days

(b)               United Kingdom (mainland):                                                    3 – 4 working days

(c)               Europe (mainland):                                                                  4 – 5 working days

Should you wish to change your order after having entered into a binding purchase agreement, but before the order is shipped, this can only be accepted prior to the order being packed. The purchase agreement and Section 8 of these GTC remain unaffected.

• § 8
  Right of Revocation  

As a consumer, you are entitled to a statutory right of revocation. Please refer to the below Annex regarding to the requirements and legal consequences of this right of revocation. Further reaching rights pursuant to Sec. 9 of these GTC remain unaffected. Upon revocation hereunder, you shall pay for the shipping costs for returning the goods, provided that the goods we delivered corresponded to what you ordered and, further provided, that the price of the returned item does not exceed the amount of 40 Euros or, in the event the item is higher priced, at the time of cancellation you have not discharged the payment for a higher-priced item fully or partially, if contractually agreed, as the case may be.

• § 9
  Exchange; returns

9.1              If for any reason you are not completely satisfied with your shoes, we will, within 60 days of delivery, gladly take them back for a free-of-cost exchange (see Sec. 9.2 below) or, in the alternative, a refund of the purchase price under deduction of shipping costs (see Sec. 9.3 below). We will arrange collection of your shoes. Please send them to us unsoiled and in its original packaging. Please call our TOLL FREE telephone number at 00800 666 555 00, to arrange shipment of a refund or exchange.

9.2              In the event you want a free exchange, please select a new product from any of the products within the same price level and we will quickly ship your new shoes to you at NO ADDITIONAL CHARGE. You can exchange the size from the same style or select other suitable style on the same price level.

9.3              If your request a refund, please note that you can make use of our easy return system by and we will provide a Pre-Paid UPS label when sending your shoes back and we will ensure full refund of your paid purchase price for the corresponding item(s) less €6.95 (for all accounts invoiced in Euro) or £5.95 (for all accounts invoiced in Pound Sterling) shipping costs. Alternatively, if you decide to send the shoes back at your own expense, no deduction for shipping costs will be made. Where possible, we will use the same method of payment as used by you to process your refund

9.4              Sec. 8 and 10 of these GTC remain unaffected.

• § 10
  Warranty

10.1          If the delivered goods is defect upon transfer of risk then you are authorized within the scope of the statutory regulations to demand supplementary performance, to withdraw from the agreement or to reduce the purchase price.

10.2          The limitation period of warranty claims for the delivered goods is two years as of receipt of the goods.

10.3          In the case of a defect of a delivered item, please contact the Shoes for Crews Europe  head office by calling our TOLL FREE telephone number at 00800 666 555 00. We will require proof of the date of purchase. Only goods found to be defective will be credited or exchanged.

10.4          Please note that Shoes For Crews products are specifically designed to provide maximum protection against slip(s) and falls. In the event of constant or significant exposure to caustic cleaning agents, animal fat and/or acidic acids, durability as related to wear and tear may be significantly reduced. We are not liable for damages to the product(s)  which occur due to improper handling or care.

• § 11
  limitation of liability

11.1          We are liable for intent and gross negligence. Further, we are liable for the negligent violation of duties, the fulfillment of which is necessary to make the proper execution of the agreement possible, the breach of which would endanger the fulfillment of the contractual purpose and the observance of which you as the customer regularly may trust upon. In the latter case, however, we are only liable for losses foreseeable and typical for this type of contract. We are not liable for slightly negligent breaches of other obligations than those mentioned in the above sentences.

The aforementioned limitations of liability are not applicable  in the event of death or bodily injury. Any liability according to mandatory law remains unaffected.

11.2          We are not liable for constant and uninterrupted availability of our online shop.