Customer Service 

Returns & Refunds: 

Returning an Order:

If for any reason you are unhappy with your purchase you can return it within 60 days for a full refund, excluding shipping costs. The refund will only apply where shoes have not been worn and are returned in original, unmarked packaging.

All returns must be accompanied with a completed Returns Authorisation Form:

Download our Returns Authorisation form

Incorrect Deliveries by Shoes For Crews

• If you receive a delivery of an incorrect order you must notify Shoes For Crews immediately on 00353 61479200 or orders@sfceurope.com Incorrect orders include receiving the wrong shoe size, the wrong style and incomplete orders.

What happens then?

• Shoes For Crews will arrange for the collection of the incorrect delivery from you.
• Shoes For Crews will credit your account for the incorrect delivery and you will be re-invoiced for the correct delivery.

Incorrect Orders by the Customer

• If you have made and received an incorrect order you must notify Shoes For Crews immediately on 00353 61479200 or orders@sfceurope.com.Only those goods, which must be unworn, will be accepted by Shoes For Crews for return.
• You may return the incorrect order, however you do so at your own expense.
• Upon receipt of these returned goods, Shoes For Crews will issue you with a credit note and organise a refund on request.

Faulty Goods

• All footwear carries a 60 day satisfaction guarantee
• In the case of faulty goods, they must be returned accompanied by a completed Goods Returns Authorisation form. DOWNLOAD THE FORM BUTTON – MULTIPLE LANGUAGES NEEDED
• The customer may be asked for proof of the date of purchase either in the form of their invoice or a payment receipt.
• On return of the goods, the product is inspected by the Shoes For Crews Operations Manager.
• Only goods found to be faulty will be credited.
• Faulty goods will not be exchanged for replacement. The customer will be credited and re-invoiced for new goods.
• Returns for defects will only be accepted within 60 days of purchase date

Exchanges and Refunds

Shoes For Crews will make an exchange on all SFC footwear returned within 60 days from the date specified on the invoice for the footwear, provided footwear has not been worn and is in perfect condition for resale. You will receive your exchange shoes 8-10 business days after our warehouse receives your returned shoes.

How do I make an exchange or return shoes for refund?

Check inside the shoebox and find the Pre-authorized Return Form. Fill it out completely. Cut the label on the left top corner and tape on the outside of the box. For your protection, we suggest all returns be sent back by a traceable carrier, such as UPS or FedEx. The customer must pay all costs related to return shipping.

When will I receive my refund or exchange?

Please allow 14 business days or more once your package is received back at our warehouse for us to process your refund or exchange. If you would like to check on the status of your return or exchange, please contact our head office on 00353 61 479 200 / orders@sfceurope.com

Credit Card Refunds

Credit Card Customers please note, once the refund is issued by Shoes For Crews and is not immediately reflected on your credit card statement, please call your credit card company for refund verification. Sometimes your credit card company will not show the refund until two billing cycles later, this does not mean necessarily that the refund has not been issued.

What do I do if there is a problem with my order?

Please contact our Head Office at 00353 61 479 200 / orders@sfceurope.com. Our Customer Service representatives are available five days a week to assist you. We have English, German, and French speaking representatives who will be more than happy to help!